Ordering Information

Why a fee?

The fee we are asking helps cover the cost incurred for the development, storage, documentation, and distribution of our vector collection and is comparable to fees charged by other plasmid repositories. These funds help us maintain and improve our plasmid resource.

Ordering Steps

Please read through these instructions before placing an order. 

  1. To make an order, you need to first sign in. If you don't have an account yet, then you will need to sign up and register your account. Even if you ordered before on the old Gateway Vectors web page (before July 2019) you need to register a new account.
  2. Search for the construct you need in the Collection tab. Either browse through the collection, search for a part of a name, or filter by application. Click on the link of the construct you like and add to your shopping cart. You can review the contents of your cart by clicking the Shopping Cart in the top menu. The contents of your basket will be preserved even if you sign off.
  3. To place an order, click on your cart and click checkout. A summary of your order can be viewed at this time.
  4. In the contract and questionnaire page, click on "I accept these terms and conditions" to digitally sign the MTA and answer a few questions on your intended use of the vectors. 
  5. If you haven't done so before, fill in your billing and shipping information and select your method of payment. If you need an invoice, be sure to check the "I want an invoice" box. You will then need to provide a VAT number.
  6. There are three payment options: credit card (our preferred option), bank transfer or bancontact (Belgian users). Users requiring a PO, please select Bank Transfer and ‘Yes, I need an invoice’ (above) and you will be able to download a pro-forma invoice for your accounting department.
  7. Continue to the next step and make sure the information that you provided is accurate.
  8. For certain countries, we need additional data for customs clearance:
    • Australia and New Zealand require an AQUIS import permit granted to your lab by the relevant government.
    • Brazil requires a valid Brazilian company tax ID, called CNPJ.
    If your country requires this additional customs information, then please send it as soon as possible to gateway@psb.ugent.be.
  9. You can review your orders by choosing "Orders" from your account. You can also download and print an MTA there again.
  10. After ordering, we will send a proforma  invoice to the billing address, or to the shipping address if no billing address was given. We will also send further instructions on payment. We prefer payment by credit card, but if there is no other possibility bank transfer is also possible.
  11. Once you receive the proforma invoice, you will need to pay. The payment must be made before the order can be shipped. Once the payment has been executed, we will send you the final invoice for your accounting department. The shipping and handling fee for each individual vector is €75. Belgian institutes and European Union institutes that have no VAT number must also pay VAT (21%).
  12. There is a minimum order value of €150. Therefore, we recommend that you order at least 2 vectors. You can still order a single vector, but please note the order will cost €150 + VAT.
  13. Occasionally, some orders remain in “Awaiting Payment” for several weeks. If this happens, please contact your accounting department and/or bank and make sure they allow payment to MultisafePay. If your bank previously blocked payment, please place a new order and ensure your bank allows payment. If you are still unable to proceed, please contact us at gateway@psb.ugent.be.

IMPORTANT REMARKS

  • We can only process orders through this web page. Kindly note that we must receive your online order, your payment and the duly signed MTA before we can ship the material.
  • We would like to draw your attention to the fact that the fee does not include bank charges. Please pay the invoice with all additional bank charges at your expense. The best way to avoid these bank charges is to pay the invoice using a credit card.